1/10

Not Verified | The worst airline always, on ix.5 hour flight from Warsaw to Chicago noone bothered to check if the screens provided to each passenger worked, and in one case in the air the plane was stuck with no movies, no music, not even route tracking for 9.5 hr flying. Travelling with kids the crew provided nothing for such a long flight. The captain but appear where we were once per request of very upset passenger. Completely unacceptable. The airline also declined to provide any sort of compensation for such 9.five hour inconvenience. Salvage your coin for airlines that value their customers.

Type Of Traveller Family unit Leisure
Seat Type Economy Class
Road Warsaw to Chicago
Date Flown April 2022
Seat Comfort one two three four v
Cabin Staff Service 1 2 three 4 5
Nutrient & Beverages one 2 iii 4 5
Inflight Amusement 1 ii iii 4 5
Ground Service 1 two three iv 5
Wifi & Connectivity 1 ii iii 4 5
Value For Money 1 2 iii iv five
Recommended no

i/ten

✅ Trip Verified | I accept been flight a lot lately and flew with several airlines. This has to be my worst experience. The flying schedule got changed twice and at present I have to stay in a hotel with my own charges. I was likewise ok with that just even minimum options like special meals is charged. I would like to give 0/ten for this airline. They practise not respond at all in case you would like to reschedule the flying due to emergency. I after was forced due to time to book Emirates simply for one manner.

Blazon Of Traveller Solo Leisure
Seat Type Economy Class
Route Zurich to Delhi via Warsaw
Date Flown April 2022
Seat Comfort 1 2 3 iv five
Cabin Staff Service ane ii iii 4 5
Food & Beverages 1 2 3 four 5
Inflight Entertainment one ii 3 4 5
Ground Service ane ii iii 4 5
Value For Money 1 2 3 iv 5
Recommended no

1/10

Not Verified | Flight delayed for several hours, no LOT employee on site /designated transfer desk, no manner to contact, no info on missed connection. Will non fly over again.

Type Of Traveller Solo Leisure
Seat Type Economy Course
Route Amsterdam to Krakow via Warsaw
Date Flown April 2022
Seat Condolement 1 2 3 4 5
Cabin Staff Service 1 ii 3 4 5
Footing Service 1 2 3 iv v
Value For Money ane 2 3 4 5
Recommended no

1/10

Not Verified | Horrible feel from start to finish. Client service on the phone is non existent. Client service for cheque in or in flight from the stewardesses is admittedly horrible. I am sure they practice not know how to treat their customers or how to provide a good service. Do not fly this airline.

Blazon Of Traveller Family unit Leisure
Seat Type Economy Course
Route Los Angeles to Warsaw
Engagement Flown Baronial 2021
Seat Comfort ane 2 iii 4 five
Cabin Staff Service 1 ii three 4 five
Food & Beverages ane 2 3 4 5
Inflight Amusement ane ii 3 4 v
Ground Service one 2 iii four v
Wifi & Connectivity i 2 three 4 5
Value For Money 1 2 iii four five
Recommended no

1/10

✅ Trip Verified | My wife evacuated from Ukraine yesterday. Today at 7 a.grand. on registration, LOT employee didn't accept her luggage, 33 kg, when she was immune to bring 2 x 32 kg. She was wearied and stressed and you made her reorganize her luggage considering of 1kg? Are we talking nigh business class service? Other companies can let you in even with +2-iv kg.

Blazon Of Traveller Solo Leisure
Seat Type Concern Grade
Route Warsaw to Barcelona
Date Flown March 2022
Seat Comfort one ii 3 4 five
Motel Staff Service 1 2 3 4 5
Nutrient & Beverages 1 2 3 4 v
Basis Service 1 two 3 four 5
Value For Money 1 two 3 4 five
Recommended no

ii/10

Non Verified | I flew with them from Istanbul to Gothenburg via Warsaw, and the cabin crew were really rude, barely welcomed united states of america, and just didn't look so thrilled to exist there. Another matter that bothered me was that there were no pictures/videos allowed. I don't know if it'southward a rule/policy in the airline LOT, but for some reason you lot are non allowed to accept pictures or film the cabin crew or the plane in full general. They got actually defensive when they saw someone filming and came right at them and told them to delete it immediately. And not in a squeamish way. When i landed in Warsaw i had a flying the next hour to Gothenburg, and i had to hurry. When we got there, the ground crew sent many people back to take a COVID- test, it didn't matter if you we're vaccinated or not. We tried to tell them that our flying was going in 30 minutes, but they didn't care and only responded with 'that'due south not my problem'. There was a massive line and our flight was now in a tight schedule, soon to takeoff. Nosotros skipped the line as well every bit some other people that had the same flight as united states of america. The covid test didn't accept long and the results came in almost 5-10 minutes. Until then our flight was in 15 minutes, and we had to stress through security and the airport to get to our gate. Horrible experience and never flying with them again.

Type Of Traveller Family Leisure
Seat Type Economic system Grade
Route Istanbul to Gothenburg via Warsaw
Date Flown February 2022
Seat Comfort 1 2 3 4 5
Cabin Staff Service 1 ii three 4 v
Food & Beverages 1 2 3 4 5
Inflight Entertainment 1 ii 3 4 5
Ground Service ane 2 3 iv 5
Wifi & Connectivity 1 2 iii four v
Value For Money 1 2 3 four v
Recommended no

5/10

Not Verified | The staff during my trip was nice and helpful. I fly past myself with my 8 month one-time baby. Just the connected flying I went through the hell. Airport in Warsaw the worst airport e'er, the employees are so rude and very unprofessional. They speak only Polish and who cares that they piece of work in airport. We needed to run like crazy to grab continued flying, no one helped me to accept the stroller to the planed ,I needed to become through the stair with infant and the stroller. They also do another check in and the admirer spins only Polish language and it took united states of america so much time to pass command because he could barely talk. Horrible drome, horrible transfer, very unprofessional employees, rude staff in the airport.

Type Of Traveller Family Leisure
Seat Blazon Economy Class
Road Chicago to Kiev via Warsaw
Date Flown September 2021
Seat Condolement i 2 three four v
Cabin Staff Service 1 2 3 four 5
Food & Beverages ane 2 3 4 5
Inflight Entertainment 1 2 3 four five
Ground Service ane 2 3 4 5
Wifi & Connectivity i 2 3 4 5
Value For Money one two 3 4 five
Recommended yes

ten/ten

Non Verified | I had a flight on Jan 10 2022, Vilnius - Warsaw - New York. Want to give thanks the overnice team of flight attendants who assisted our side. It was an excellent combination of professionalism and sincerity, warmth. I'm certain the residual of big team share the same qualities. Afterward Finnair cancelled a flying mean solar day before these wonderful ladies make my trip less tense. Big thanks to the immature lady and the swain at the service desk who assisted me with my personal request at the departing gate and make my flight comfortable. I don't accept high expectations for food on the plane - surprise - dinner was fresh and tasted nice.

Type Of Traveller Solo Leisure
Seat Blazon Economy Class
Route Vilnius to Warsaw via New York
Date Flown January 2022
Seat Condolement 1 two iii 4 5
Motel Staff Service 1 two three 4 5
Nutrient & Beverages ane two 3 4 v
Inflight Amusement one 2 3 four 5
Ground Service i 2 3 4 5
Wifi & Connectivity i 2 three four five
Value For Money 1 2 3 4 five
Recommended yes

ane/10

✅ Trip Verified | Worst experience e'er, the flight from Munich to Warsaw was boilerplate, nothing special, but the 'fun' started with the flying from Warsaw to Lviv. The flight was delayed by i hour and during that delay the gates were changed iii times. We were behind schedule by about 1h30m when we finally took off, but it seemed that the helm decided to catch up a schedule and the flight took about 45m instead of 1h10m. The crew almost ran and pelted the passengers with snacks considering they couldn't keep up.

Type Of Traveller Family unit Leisure
Seat Type Economy Grade
Road Munich to Lviv via Warsaw
Date Flown Dec 2021
Seat Comfort ane 2 3 4 five
Cabin Staff Service i ii 3 iv 5
Food & Beverages ane 2 3 iv five
Footing Service 1 two 3 4 5
Value For Money 1 2 3 four 5
Recommended no

3/10

✅ Trip Verified | The flight from Amsterdam to Chisinau went very good no remarks. The return flying which was scheduled for sixth January 2022 gave lots of problems, When arriving (21 December 2021) at Chisinau aerodrome I received an email from LOT that my return flying was cancelled and that I had to contact LOT. And then I did and was invited to change the date of my return flight. I changed to seventh Jan 2022 same flight (LOT514) just I was unable to bank check-in online. I got the answer that LOT had no booking of me and my wife. Then the flight to WAW is scheduled to leave at ii.35 PM today and I am still not sure that we have a seat on this flight. I tried for hours to contact LOT but to no avail. I really don't know wat to do. And then nosotros are stuck in Moldova for the moment and we are not very positive anymore on LOT Smoothen Airlines.

Type Of Traveller Couple Leisure
Seat Type Economic system Form
Route Amsterdam to Chisinau via Warsaw
Appointment Flown December 2021
Seat Condolement one ii 3 4 5
Motel Staff Service 1 two three 4 v
Nutrient & Beverages 1 ii 3 4 v
Inflight Entertainment 1 2 iii 4 v
Ground Service 1 2 3 four 5
Wifi & Connectivity 1 2 three 4 v
Value For Money 1 two three 4 5
Recommended no